Hi guys, I emailed a complaint but I highly doubt it will matter. I have two choices, one being just suck it up and keep it and deal with it and go buy new toys to put on it because I can tell you rate now with Charlie and Sunny that grass would not be left there long or two being go to walmart stand in line forever and finally get waited on then return it and only get part of my money back because they do not go good on shipping, then go back online and purchase something new and wait longer for another gym and pay out for more shipping. Its just plain irritating and I hate that a business can just take your money and do what ever they please.