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As a single bird it would be expected that Chico might call you you and your partner (his flock) when you're out of the room, though it could be something else too. Boredom can cause screaming, does he have a spacious cage (no smaller than about 18"dx18"hx30" wide) with lots of toys to keep him occupied when his "flock" is away? The other thing i can think of right away is does he get enough sleep. Tiels need to be covered (or in dark/quiet) for at least 10hrs a night, but 12hrs is even better. When i just had Cookie she would SCREAM ALL THE TIME, always calling for me, worried to be left on her own. However, i started putting her to bed at 9pm rather than 10:30pm with the budgies. She's barely screamed since.

As to whether a friend would help, i would say definitely, but you wouldn't want to use the second tiel to calm him down. I would try the first things i mentioned (lots of space and toys if he doesn't already have that, earlier bed time, again, if he doesn't already have it) to try to stop most of the screaming before adding a friend. Keeping them in separate cages had potential to create more screaming if they really want to be with each other, but if you've got a large enough cage you may find that Chico won't mind sharing so much. If you introduce them out of the cage first, and let things move slowly i doubt you'll have a problem at all. Rearranging all perches and toys in the cage will help make Chico less territorial too. Tiels are fairly gentle and peaceful birds, most of the time. ;)

And remember, as with any new bird, 30 days minimum quarantine in a separate cage and room is an absolute must. :)
 

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You were probably right that the pet shop man isn't the most knowledgable person to talk to. ;) First thing, if you want a second you will need a bigger cage. The one you have would definitely not be large enough for two. In my opinion you don't want anything smaller than 18"d x 30"w x 33"h for two cockatiels. Check out this topic showing members Cockatiel Cages for some good examples. If you can provide that then i would go ahead and get a second, put Chico in the new cage, and use your current cage to quarantine the new one. ;) Two cockatiels provides a whole new experience as they will behave like a flock and more bird like, but often still stay human friendly.

I just had another idea to keep Chico quieter, because i think he must be bored to screech so much. Why not make him some homemade foraging toys? :D I've made a really simple and cheap one which my guys loved and it kept them busy and quiet for a couple of days. :)

All you need is a paper bag, some cotton string, shredded paper (you can do this yourself with scissors if you don't have a shredder), and some millet sprays. Stuff the bag full of shredded paper, mix in some millet, then tie it up with string. If you want you can make some holes and tie more shredded paper to the outside. Foraging is a natural behaviour for birds, so this is a good way to give tiels treats. ;)
 

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Chico's cage is quite a strange shape, it's usually better to get ones that are long rather than tall as birds don't fly up and down. :p It's definitely better than his original cage though, so i'm sure he's happy with it. :D Have you thought about looking online to find somewhere that might ship to you? A lot of people buy their cages online as the options they can find locally just aren't that great.

For the toy, put any dry food that he loves in it. :D Something that will reward him for foraging in his paper bag toy.
 
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